Privacy Policy

AchillesGames – Privacy Policy

Last Updated: June 12, 2025

This Privacy Policy describes how Thomas Sarratori d/b/a AchillesGames ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from AchillesGames (achilles-games.com).

1. Information We Collect

We collect various types of information from and about users of our Service, including:

1.1. Personal Information You Provide Directly: This is information you voluntarily provide to us when you:

• Create an account (e.g., name, email address, password).

• Place an order (e.g., name, billing address, shipping address, email address, phone number, payment information like credit card details).

• Sign up for newsletters or marketing communications (e.g., email address).

• Participate in surveys or promotions.

• Contact customer support (e.g., content of your communications).

• Participate in our interactive pack opening games ("Rip or Ship") (e.g., your username, chat messages).

1.2. Information Collected Automatically (Usage Data & Tracking Technologies): When you access or use the Service, we may automatically collect certain information about your device and Browse activity. This includes:

• Log Data: Your Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

• Device Information: Information about the device you use to access our Service, including hardware model, operating system version, unique device identifiers, and mobile network information.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like pixels, web beacons, and tags) to track activity on our Service and hold certain information.

  • Cookies: Small data files placed on your device or computer that often include an anonymous unique identifier.

  • Web Beacons/Pixels: Electronic files used to record information about how you browse the Site.

  • Tags: Scripts used to collect information about how you navigate and interact with the Site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

1.3. Information from Third Parties: We may receive information about you from third-party services and partners, such as:

• Payment Processors: Information related to your transactions (e.g., transaction IDs, billing details confirmation).

• Shipping Carriers: Updates on delivery status.

• Marketing and Analytics Partners: Data that helps us understand user behavior and improve our marketing efforts.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide and Maintain the Service: To operate our website, process and fulfill your orders (including "Rip or Ship" services), and manage your account.

• Process Transactions: To process payments and facilitate shipping of both sealed products and opened cards.

• Customer Support: To provide customer service and support, respond to your inquiries, and resolve issues.

• Improve Our Service: To understand how users interact with our website, identify areas for improvement, and develop new features or services.

• Personalize Your Experience: To tailor product recommendations, content, and special offers to your interests.

• Marketing and Communications: To send you promotional materials, newsletters, and updates if you have opted in to receive them. You can opt-out at any time.

• Analytics and Research: To perform data analysis, conduct research, and gather statistical information.

• Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, security incidents, or other illegal activities.

• Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests.

• Live Stream Specifics ("Rip" Option):

  • To conduct and broadcast live pack openings (your username and relevant chat messages may be visible).

  • To archive and replay streams for public viewing.

  • To fulfill the "Rip" service by accurately identifying and shipping your opened cards.

3. How We Share Your Information

We may share your personal information with third parties in the following situations:

• Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf and require access to your information to do so. These include:

  • E-commerce Platform: Hostinger for website hosting, order management, and payment processing.

  • Payment Processors: [e.g., Stripe, PayPal] to process payments securely.

  • Shipping & Fulfillment Partners: [e.g., USPS, FedEx, UPS] to deliver your orders.

  • Analytics Providers: [e.g., Google Analytics] to monitor and analyze the use of our Service.

  • Live Streaming Platforms: [e.g., Twitch, YouTube] for broadcasting our "Rip or Ship" services.

  • Email Marketing Services: [e.g., Mailchimp, Klaviyo] for sending marketing communications.

• Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred as part of that transaction.

• Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

• To Protect Our Rights: We may disclose your personal information when we believe it is necessary to enforce our Terms of Service, protect our rights, privacy, safety, or property, or that of our users or the public.

• With Your Consent: We may share your information with your explicit consent for specific purposes not otherwise covered by this policy.

4. Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it.

6. Your Data Protection Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:

• Access: Request a copy of the personal information we hold about you.

• Rectification: Request that we correct any inaccurate or incomplete personal information.

• Erasure ("Right to be forgotten"): Request that we delete your personal information, subject to certain exceptions.

• Restriction of Processing: Request that we limit the way we use your personal information.

• Data Portability: Request a copy of your personal information in a structured, commonly used, machine-readable format.

• Object to Processing: Object to our processing of your personal information in certain circumstances.

• Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your personal information.

• Lodge a Complaint: File a complaint with a data protection authority.

To exercise any of these rights, please contact us using the contact information provided in Section 10. We will respond to your request in accordance with applicable law.

7. Cookies Policy

We use cookies and similar tracking technologies for various purposes:

• Essential Cookies: Necessary for the website to function (e.g., shopping cart, user login).

• Performance/Analytics Cookies: To analyze how users interact with our site, measure performance, and improve user experience.

• Functionality Cookies: To remember your preferences and choices.

• Advertising/Targeting Cookies: To deliver relevant advertisements and track ad campaign performance.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, blocking or deleting cookies may impact your experience on our website and limit certain functionalities.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: tom@achilles-games.com

• By visiting this page on our website: Contact Us

12. Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to tom@achilles-games.com.